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Client Background:

A prominent HR firm implemented a project and resource management tool to prepare for scalability. However, they faced challenges with usage enforcement and accountability. The tool’s adoption was sporadic, leading to a lack of clarity on responsibility. Consequently, data accuracy languished at 50%. This resulted in a weaker foundation, impeding the firm’s ability to scale, with increased leakage and stagnant revenue due to a rise in customer complaints.

Assessment and Workflow Analysis:

Understanding the challenges and evaluating the current workflow, Theco identified relevant fields crucial for efficient project and resource management. We guided a team member to efficiently update vital information in the system, ensuring accuracy and effectiveness.

Designating Responsibility:

Moving forward, we implemented a strategic approach by designating specific team members as responsible parties for updating critical data. This streamlined the process and ensured accountability, contributing to enhanced data accuracy.

Change Management Plan:

Recognizing the need for a comprehensive solution, Theco crafted a change management plan. This involved motivating the team towards effectively adopting the project and resource management tool. We conducted training sessions, highlighting benefits and demonstrating the tool’s practical application in daily operations.

System Update and Process Flow Enhancement:

With the change management plan in place, the HR firm witnessed an update in the project management tool and an elevation in the overall process flow. Leakage significantly reduced, and operational efficiency notably improved. This led to an 80% drop in customer complaints and increased revenue from the second month.

Outcome:

The successful implementation of the change management plan resulted in widespread adoption of the project and resource management tool. Data accuracy surged, reaching optimal levels. The designated responsible parties ensured continuous maintenance, contributing to sustained efficiency gains in the company’s process flow. This case study exemplifies Theco’s commitment to addressing not just tools but the holistic improvement of processes, fostering efficiency, and accountability in the long run.